KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.
畢馬威的運營服務中心致力于為各行各業、不同地域以及不同服務類型的客戶提供一系列創新完善、高效價優的整體解決方案，該服務將針對不同的金融監管機構頒布的法律法規為企業提供大型改善管理類服務以及/或持續性合規服務。
Job Description（職位描述）
The Due Diligence Handler is responsible for conducting a periodic review in line with client policy to fulfil Customer Due Diligence (CDD) requirements, otherwise known as Anti-Money Laundering (AML) Know Your Customer (KYC). You will be expected to deliver against targets for productivity, quality and customer engagement, managing your own caseload and taking client feedback from approvers who are responsible for quality checking cases.
盡職調查專員需按客戶需求定期進行審查，以達到客戶盡職調查要求，如反洗錢，掌握您的客戶信息等。盡職調查專員需要實時掌握客戶經營狀況，收集客戶的反饋，協助了解一系列與客戶或其企業運營情況的相關信息，如生產狀況、產品質量，客戶項目等，進行收集整理并提供調查報告。
Responsibilities (崗位職責)
- Ability to perform remediation and renewal reviews of CDD
- 對客戶實行盡職調查，提供實時有效的建議及改進方案
- Ability to use telephone, emails and letters to engage directly with customers of clients to obtain specific CDD information
- 能夠通過電話，郵件或信件各種渠道與客戶進行高效的溝通，及時獲取準確的客戶信息
- Understanding information and documentation requirements for corporate structures in CDD context and the ability to use or quote evidence reference material
- 掌握以及了解企業基本架構，能引用相關法律法規文件輔助進行盡職調查
- Provide timely review and follow up actions on referrals or queries
- 及時跟進客戶提出的問題
- Ability to make decisions and able to determine needs for escalation
- 能夠根據不同項目的情況及時做出應對或判斷是否需要上報
- Manage caseload throughout end to end process in timely manner
- 及時跟進客戶的盡職調查工作，并按時完成
- Ability to research data from related systems
- 熟練運用不同的搜索工具進行資料收集，通過多方渠道，實時掌握客戶最新情況以便能高效地完成盡職調查
Basic Requirement (崗位要求)
- Bachelor’s degree holder in Operations or related discipline; ideally with 1-2years’ experience of handling customer due diligence business processes
- 本科或以上學歷，運營或相關專業，有1-2年處理客戶調查分析或相關業務背景者優先考慮
- Ability to assimilate and apply detailed process instructions
- 熟悉各項工作流程，針對不同的項目可以靈活地做出相應的工作調整
- Fluent writing and verbal communication in English, Mandarin and Cantonese is needed
- 良好的書面表達及口頭溝通能力，含英語、中文及粵語
- Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
- 能熟練地使用PowerPoint, Word, Excel等辦公室軟件
- Strong attention to detail and accuracy
- 工作細心，注重細節及數據準確性
- Highly motivated to deliver results to the right standards and targets
- 主動性強，能按時按質完成工作
- Demonstrate excellent analytical skills and problem solving, self motivation and possess an enquiring mind
- 具有良好的分析及解決問題能力，主動性強及具備鉆研精神
- A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
- 具有團隊合作精神及抗壓能力，能高效地與團隊成員共同完成工作
- Ability to thrive in a challenging environment and can adapt to different situations
- 能適應不同的工作環境并克服不同的挑戰和挫折以實現項目目標，與團隊共同成長