Service Line Overview 業務線簡介
KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.
畢馬威的運營服務中心致力于為各行各業、不同地域以及不同服務類型的客戶提供一系列創新完善、高效價優的整體解決方案，該服務將針對不同的金融監管機構頒布的法律法規為企業提供大型改善管理類服務以及持續性合規服務。
Job Description 職位描述
QC is responsible for quality checking the work of the Client Due Diligence (CDD) Case Handler/CDDE. It is essential that feedback is delivered to these individuals in a constructive manner enabling them to improve and develop their knowledge. Overall the approver is responsible for ensuring the case has been completed to the required standard in line with client policy and procedures and KPMG Quality SLA obligations.
QC負責對客戶盡職調查（CDD）個案處理員/ CDDE的工作進行質量檢查。QC必須通過建設性反饋提升其專業能力，確保最終交付的個案完全符合客戶政策、內部程序及畢馬威質量標準。
Role & Responsibility 核心職責:

- Quality Assurance 質量保證?
? Checking CDD/KYC cases as “last line of defence” before client submission to ensure that high standards of quality are maintained and within SLA. These checks will be prior to any client escalation and prior to submitting a completed case.
? 作為客戶提交前的“最后一道防線”，負責對CDD/KYC案例進行質量核查，確保其符合高質量標準并滿足SLA要求。此項檢查工作將在任何客戶升級前以及最終個案提交前完成。
? Master client CDD policies/procedures
? 精通客戶CDD政策/流程
? Command documentation requirements for private companies, partnerships, NPOs, ect.
? 掌握私營公司、合伙企業、非盈利組織（NPOs）等實體的文件合規要求
- Cross-functional Collaboration 跨職能協作
? Partner with CDD Ops to operationalize AML/CDD standards
? 與CDD運營團隊協作落實AML/CDD標準
? Proactively track remedial actions, referrals and complex queries
? 主動追蹤整改措施、轉介案例及復雜查詢
? Align with SME Coaches, Ops staff and Change BAs for policy implementation consistency
? 聯動業務專家教練（SME Coach）、運營人員及變革分析師（Change BA），確保政策執行一致性
? Deliver real-time policy advisory to CDD Assistants, Telephony Support & Executives
? 為CDD助理、電話支援及個案處理員提供實時政策咨詢
- Capability Building 能力建設
? Provide actionable improvement feedback to Case Handlers/CDDEs
? 向個案處理員提供可操作的改進反饋
? Enhance CDD/KYC proficiency through call monitoring insights
? 通過通話監控洞察提升CDD/KYC專業水平
? Diagnose skill gaps and initiate SME Coach-led solutions
? 診斷技能缺口并推動業務專家教練（SME Coach）主導解決方案
? Identify knowledge gaps during daily operation and escalate to SME team for thematic training.
? 在日常營運中識別知識差距并匯報給SME團隊進行主題培訓。
- Workflow Management 工作流程管理
? Optimize task allocation to guarantee on-time inspection delivery
? 優化任務分配確保按時交付檢查結果
- Teamwork 團隊協作
? Mobilize cross-team resources under operation needs for critical initiatives
? 配合營運需要進行跨團隊資源調動以完成關鍵任務
? A team player with excellent communication skills.
? 有團隊精神以及優秀的團隊溝通技巧
Qualification & Requirements 任職要求:
? An understanding of AML/ KYC rules and compliance requirements, with a minimum of two years’ experience working in a financial institution regulated entity.
? 了解AML/KYC規則和合規要求，至少有兩年在金融監管機構相關工作的經驗。
? Fundamental understanding of Anti-Money Laundering (AML) and Customer Due Diligence (CDD) requirements.
? 對AML（反洗錢）和CDD（客戶盡職調查）有基本的認識和理解。
? Strong risk identification capabilities, independent problem-solving skills, and logical thinking.
? 較強的風險識別意識，獨立解決問題的能力和良好的邏輯思維。
? Excellent stress management and adaptability, with a proactive work attitude and teamwork spirit.
? 有良好的壓力管理和應變能力，有積極的工作態度和團隊合作精神。
? Ability to collaborate and communicate effectively across stakeholders.
? 能夠與不同的部門進行有效的合作和溝通。
? Exceptional written and spoken English proficiency.
? 優秀的英語書面和口語能力。
About KPMG 關于畢馬威
?At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.