Keeta是全球領先的外賣平臺美團旗下獨立品牌，專注于國際市場的餐飲與商品即時配送服務，致力推進全球市場的創新發展，實踐“幫大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成為中國香港外賣行業的領跑者。隨后我們快速進入沙特阿拉伯，現已覆蓋20余城。隨著近期成功開拓卡塔爾、科威特和阿聯酋，我們正帶著同樣的速度與創新前往中東更多國家和巴西。
崗位職責
1. 制定并持續完善騎手線下督導SOP，涵蓋抽檢流程、檢查清單、評估標準和獎懲機制。依據客戶投訴率、客戶滿意度、騎手服務準時率、裝備合規率及安全事故等核心指標，規劃并設計區域抽檢計劃并組織督導實施。
2. 現場核查督導工作情況，包括騎手對履約SOP、服務話術、行為規范、著裝禮儀及安全操作的執行情況，進行評分、指導與現場糾偏。
3. 確保政府及平臺合規要求（證件審核、安全防護、裝備佩戴）得到有效落地，配合執法與稽查，維護運營合規底線，確保騎手符合本地勞動法規和平臺安全標準。
4. 匯總分析督導數據、客戶與騎手反饋，產出周度/月度/季度督導報告，推動跨部門優化改進和專項提升項目落地。
5. 與服務體驗團隊、3PL管理團隊及培訓團隊密切協作，針對地面發現的問題場景協同推進流程優化、培訓覆蓋與服務體驗升級。與法務及政策團隊合作，應對不斷變化的法規，持續提升合規管理水平。
1. Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms.Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate.
2. On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction.
3. Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards.
4. Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects.
5. Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices.
崗位基本需求
1. 3年以上外賣或即時配送行業現場督導、運營管理經驗，有當地市場經驗
2. 熟悉本地勞動法，具備合規管理或執行經驗
3. 熟悉騎手全流程運營、服務SOP及當地合規與安全法規
4. 有騎手管理策略經驗者優先，了解騎手日常工作及常見違規場景
5. 具備優秀的數據分析和項目管理能力，能獨立完成抽檢數據分析與可視化，并產出報告
6. 卓越的跨部門溝通、現場協調與執行力，能快速響應并解決一線運營問題。英語流利，具備阿拉伯語和印地語溝通能力者優先
1. Minimum of 3 years' patroller management or rider operations management experience in food-delivery or instant-delivery industries, nice to have local experience.
2. Familiarity with local labor laws and experience working with or managing compliance efforts.
3. Familiar with the entire process of rider operation, service SOP, and local compliance and safety regulations.
4. Prior experience in rider management strategy is strongly preferred, and understanding the daily work and common violation scenarios of riders.
5. Excellent data analysis and project management skills, capable of independently completing sampling data analysis and visualization, and producing reports.
6. Excellent cross-departmental communication, on-site coordination, and execution skills, able to quickly respond and solve frontline operational problems. Fluent in English, with communication skills in Arabic and Hindi.
具備以下者優先
有當地市場經驗，多年和騎手打交道，知道騎手的一些工作行為特點或一些風險點；有騎手合規經驗，了解當地法規
Having experience in the local market and dealing with riders for many years, I am familiar with some of their work behavior characteristics or risk points; Experienced in rider compliance and familiar with local regulations.
崗位亮點
1. 參與美團戰略級出海業務，與全球優秀玩家正面交手；
2. 從0到1開拓新市場，體驗創業激情；
3. 擁抱廣闊的業務戰場，有足夠的空間和靈活度發揮你的才能，實現職業生涯快速成長；
4. 拓寬全球視野，和多元化團隊一起協作。
1. Participate in Meituan's strategic overseas business and engage directly with top global players.
2. Develop new markets from 0 to 1 and experience the passion of entrepreneurship.
3. Embrace a vast business battlefield with ample space and flexibility to showcase your talents and achieve rapid career growth.
4. Broaden your global perspective and collaborate with a diverse team.