Job ID: 0000LN7S
Description
Digital Business Services (DBS)
Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking an experienced professional to join our team.
In this role, you will:
To perform accurate and efficient counter service duties and to offer a high standard of courteous service to customers.
Be alertness in counter fraud risk and counterfeit notes identification.
To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service.
To establish and keep good relationship with valuable customers by providing one-stop customer services.
Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money
Laundry activity and do report to superior.
Close liaison with colleagues from other lines of business, business segments, products and services.
To cross support other OPS team if necessary
Qualifications
To be successful in the role, you should meet the following requirements:
Bachelor degree or above, experience in Counter or banking operations field is preferable.
Good understanding of local rules and regulations and internal guidelines
Strong sense of responsibility and good communication skills, have a ability to solve the problem with efficiency and
meticulous to details.
Maintain high level interpersonal skills with good customer services mindset.
Be Proficient in business English reading and writing as well as being fluent in spoken English and Mandarin.
self-disciplined, motivated and well-organized, being able to work under pressure.
Be proficient to use MS Office applications, such as Outlook Express, Excel, Word, PowerPoint.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-TZ1/TZ
Issued by HSBC Bank (China) Company Limited