? Respect the internal & external laws and regulations.
遵守內外部法律法規及公司相關規定。
? Implementation of company and/or corporative quality policy and strategy.
貫徹執行集團和/或公司的質量方針戰略。
? Maintain IATF quality system, introduction and implement quality tools and methods, provide necessary support and guidance, and improve the quality awareness of all employees.
維護 IATF 質量體系，推行質量工具和方法，提供支持與指導，并提升全員質量意識。
? Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status, quality, performance of the process and CIP.
確保負責的過程滿足 IATF16949, 流程文件的相關要求對本過程的狀態，對質量及績效進行監控和持續改進。
? Support the core processes/projects by measurement, testing, analysis and audit, ensure the efficiency and effectiveness, as well as continuous improvement of core processes/projects.
通過測量，測試，分析及審核對核心過程/項目提供支持和輸入，確保核心過程/項目的有效運行和持續改進。
? Actively collaborate and cooperate with other departments, keep objective during conflicts, pursue the consent and facilitate the solution.
積極與各部門協作及合作，客觀對待沖突并尋求一致意見和解決方案。
? Customer oriented, continuous improve the satisfaction of internal and/or external customer through technical support and services.
以客戶為導向，通過技術支持和服務不斷提升內外部客戶的滿意度。
Specific responsibility 特定職責
? Lead customer quality complaint handling.
1.1 First contact with customer to get compaint information and share internally
1.2 Create QC @ system for customer complaints according to procedure
1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close.
牽頭客戶抱怨的處理：客戶抱怨的窗口，響應和處理客戶抱怨并將抱怨信息分享給內部相關人員；依據流程，在系統創建客戶抱怨的 QC；支持內部的問題解決（如 8D），向客戶匯報問題解決的進展直至關閉。
? Product & diagnose training for OEM and OES.
對主機廠和服務站進行產品和診斷的培訓。
? Trouble shooting at OEM and OES, till complaint close.
對主機廠和服務站進行故障排查，直至抱怨關閉。
? Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals.
負責監控客戶處產品的存儲，轉運，裝配過程并監控組織在客戶處 KPI 表現。
? Summary of analysis and customer quality reporting, create and submit analysis report to customers.